Privacy Policy for Orchid Oven
At Orchid Oven, an artisanal bakery dedicated to crafting exquisite breads, bespoke cakes, pastries, tarts, and rainforest-inspired desserts, your privacy is paramount. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects your personal data when you interact with our services, including browsing our website, making inquiries about catering, booking baking workshops, or placing orders. We are committed to safeguarding your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant for visitors from the European Economic Area, and Singapore's Personal Data Protection Act (PDPA).
1. Information We Collect
We collect various types of information to provide and improve our services, communicate with you, and enhance your experience with Orchid Oven.
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Personal Information You Provide Directly: This includes information you submit when you:
- Fill out contact forms or inquiry forms for catering or general questions.
- Register for baking workshops.
- Place orders for our products.
- Subscribe to our newsletters or marketing communications.
- Participate in surveys, promotions, or contests.
- Communicate with us via physical mail.
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Automated Information Collection: When you visit our online platform, we automatically collect certain information about your device and browsing activity. This may include:
- IP address.
- Browser type and version.
- Operating system.
- Referring URLs.
- Pages viewed and the time spent on our site.
- Clickstream data.
2. How We Use Your Information
We use the collected information for various purposes, primarily to fulfill our services and improve your experience:
- To Provide and Manage Services: To process your orders for breads, cakes, pastries, and desserts, manage your baking workshop registrations, and facilitate catering services.
- Communication: To respond to your inquiries, provide customer support, and send you updates about your orders or workshop bookings.
- Marketing and Promotions: To send you newsletters, promotional offers, and information about new products or workshops that may be of interest to you, based on your consent where required. You can opt out of these communications at any time.
- Improvement of Services: To analyze website usage, perform research and analytics, and understand customer preferences to enhance our products, services, and online platform.
- Security and Fraud Prevention: To protect our online platform and customers from fraud, unauthorized access, and other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We do not sell your personal data to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, website hosting, analytics providers, and marketing platforms. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: With your explicit consent for any other purpose not covered in this policy.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption, and access controls. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: Request that we limit the processing of your personal data under certain conditions.
- Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to our processing of your personal data, particularly in cases of direct marketing.
- Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.
To exercise any of these rights, please contact us using the physical address provided below. We will respond to your request in accordance with applicable laws.
6. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to improve your browsing experience, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
7. Links to Other Websites
Our online platform may contain links to third-party websites. This Privacy Policy applies only to our services. We are not responsible for the privacy practices or content of other websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from children under this age. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and encourage you to review it periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Orchid Oven
88, Canopy Walk, #03-09
Singapore, Central Region, 038988
Singapore